The New Zealand Claims Resolution Service (NZCRS) has been launched to provide expert support to homeowners with insurance claims after natural disasters to avoid disputes, resolve issues, and ensure claims are settled in a timely manner.  

Homeowners who are impacted by the January floods and Cyclone Gabrielle are advised to talk with your insurer in the first instance. If you have concerns about your claim or are unsure about the process, you can contact NZCRS on 0508 624 327, email, or visit